Return and Refund Policy

Returns and refunds are available in the event that your item is damaged, defective, or it is not what you ordered, or if you change your mind for any reason, no later than 14 days after receiving your item. Please send an email to info@gaetanomotisi.com with details and pictures of the product. I will do my best to solve the issue.

 

Return Requests

If you want to return an item, you can contact me at info@gaetanomotisi.com. Make your request and attach pictures of the item. If your return is accepted, I will send you instructions on how and where to send your package. Items sent back to me without first requesting for a return will not be accepted.

To be eligible for return, your item must be in the same condition that you received it. It must be unused and in its original packaging.

 

Full Replacement or Refund

If your product arrives damaged, and your return is accepted, the item will be replaced with free shipping. You can choose whether to replace the item or get a refund. The refund or replacement will be made upon receipt of the return. If you choose the refund option, it will be made upon receipt of the return and after checking its condition.

If your product arrived is not what you ordered, and your return is accepted, the item will be replaced with free shipping. You can choose whether to replace the item or get a refund. The refund or replacement will be made upon receipt of the return. If you choose the refund option, you will receive your refund in full as soon as possible.

If you change your mind for any reason after your purchase and you want to return your item and your return is accepted, the item will be replaced with free shipping. You can choose whether to replace the item or get a refund. The refund or replacement will be made upon receipt of the return. If you choose the refund option, you will receive your refund in full as soon as possible.


Please feel free to contact me for any return question at info@gaetanomotisi.com and I will be happy to help.